Business

A green, sustainable workplace

This short course, aimed at employees across a broad range of workplaces, provides you with practical advice on how to go beyond compliance with environmental law and reduce the negative impact of work activities on the environment. Explore the benefits to the organisation of environmentally-friendly work practices and looks at how to engage staff in green issues.

Price £30

Advanced conflict management

This short course is aimed at individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams as a part of their role. Take an in-depth look at managing conflict at work, negotiation, and conflict resolution. This course is aimed at professionals who have responsibility for managing people, leading a team, or human resources.

Price £30

An introduction to business accounting

This short course is aimed at professionals who have recently taken on responsibility for accounting or are interested in an overview of how money is accounted for in an organisation. Understand why income and expenditure needs to be accounted for, and explore financial statements, ratios, cash flow planning, and balance sheets, amongst …

Price £30

An introduction to conflict management

This short course is aimed at first time managers and individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams. Understand how conflict can occur, the impact of conflict, and how to resolve issues within a team. Explore methods of conflict management, and the personal skills required to reduce the potential for conflict.

Price £30

An introduction to customer service

This short course is perfect for staff in a customer facing role, or those preparing for a job in customer service. Understand customer needs, wants, and expectations, and the different types of customers you might encounter. Read about relevant policies, procedures, and legal and ethical requirements. Learn the essentials for delivering great customer service face-to-face, on the phone, over email, and through social media and live chat.

Price £30

An introduction to marketing

This short course is aimed at professionals who have recently taken on responsibility for marketing, are planning on taking on responsibility in the future, or are interested in an overview of how organisations market their products and services to potential customers. You will be introduced to the four P’s of marketing: Product, Place, Price, and Promotion, as well as the marketing mix, market research, and segmentation, amongst …

Price £30

An introduction to project management

This short course explores the four stages in a project life cycle and offers guidance on each. Learn about different tools and techniques often used or discussed in project management, such as Cost-Benefit Analysis and Gantt charts, and consider the different people involved in a project. Know how to set project objectives, create a plan …

Price £30

An introduction to team leading

This short course, aimed at team leaders, will consider the role, responsibility, and skills required of an effective team leader. Gain an understanding of team development and consider how your values and beliefs could affect your actions. Finally, you will gain an insight into how to quality assure the performance of a team.

Price £30

Appraisal skills

This short course is aimed at individuals in a position of responsibility who are responsible for performance appraisals. This course looks at a key part of performance management – appraisal skills. The course looks at different appraisal methods and the benefits to staff and an organisation of effective appraisals, it also gives guidance on …

Price £30

Communication skills

This short course, aimed at employees across a broad range of workplaces, looks at the factors affecting how information is communicated within an organisation, the benefits of effective communication, barriers to communication, and the importance of ensuring everyone feels like they have been given clear direction and their views are being listened to and valued.

Price £30

CSR and sustainability

This short course considers the importance of managing the ‘triple bottom line’ of an organisation, and how a manager can develop an effective Corporate Social Responsibility (CSR) and sustainability strategy. Discover the differences between CSR and sustainability, how to engage stakeholders, and the positive impacts of operating as a socially …

Price £30

Digital marketing

This short course looks at how digital marketing has changed marketing and the marketing mix in recent times. Explore digital marketing, digital channels, and the marketing mix. Learn how to communicate to people who are used to accessing information at the touch of a button and consider how digital channels support print advertising.

Price £30

Digital skills

This short course aimed at learners who are looking to brush up on their digital skills contains guidance on using different types of digital devices – both at work and at home. Learn how to communicate using ICT, perform basic functions on different digital devices, stay safe online, and much more.

Price £30

Equality and diversity

Equality, diversity and inclusion are not just words. They are also ways of thinking and acting that welcome and celebrate difference. These principles should underpin all aspects of every organisation and every work role. Consider how equality, diversity, inclusion, and discrimination …

Price £30

Events management

This short course looks at reasons for holding events and the stages of event planning. You will look at relevant legislation and insurance, and consider the role of project management when planning an event. Upon completion of the course, you will be able to write your own event plan and understand the importance of evaluation and feedback after …

Price £30

Health and safety: ICT

This short course, aimed at learners who regularly use ICT at work and at home, contains advice and guidance on safe and healthy use of mobile phones, tablets, iPads, laptops, and desktop computers. Learn about some of the health risks associated with using ICT and how these can be exacerbated by bad posture and prolonged use.

Price £30

Health and safety in the workplace

This short course, aimed at employees across a broad range of workplaces, looks at the importance of health and safety. It explains the responsibilities of both employer and employee and offers an explanation of the roles of risk assessments, first aid at work, harmful substances, and fire safety in keeping a workplace healthy and safe. You will also be …

Price £30

Manage personal and professional development

This short course, aimed at those currently in work or planning to join the workforce, looks at personal and professional development. Learn about the process of continual improvement, Continuous Professional Development (CPD), and personal development plans. Understand how to handle feedback and the importance of reflection and self-evaluation.

Price £30

Managing health and safety

This short course looks at health and safety from the viewpoint of a manager or employer. Ultimately, it is the employer who has responsibility for the health and safety of their workforce, any visitors to the premises, and themselves. This is a big responsibility so make sure you know and understand relevant legislation and how to manage health and safety effectively in a workplace.

Price £30

Personal safety for lone or remote workers

This short course is aimed at lone or remote workers and may also be of interest to those who manage them. There are health and safety risks posed by lone working and upon completion of this course, you will know how to conduct a risk assessment and respond to risks. Learn about personal safety and the ways you can protect yourself when travelling, working in a remote office, or visiting a client’s premises.

Price £30

Produce minutes

This short course, aimed at professionals with a responsibility for minute taking, considers the primary objectives of minutes, different types of minutes, and the importance of accurate minute taking in a business environment. Taking comprehensive, legally compliant, and accurate minutes is a real skill and training in this area should not be overlooked.

Price £30

Reception

This short course is aimed at individuals who have a responsibility for reception duties. It may also be of interest to employers looking to hire a new receptionist. Consider the importance of a receptionist to an organisation and the impression a new visitor may form after a positive or negative experience. Learn about the tasks a receptionist may be …

Price £30

Recruiting new employees

This short course is about attracting and hiring staff who have the right attributes to be a valued and effective member of the team. Learn about employment regulations and laws all employers must follow, and industry specific legislation. Understand the stages of hiring a new employee up until their first day, and know which pre-employment checks need to be carried out for the role. This short course is aimed at people who have responsibility for hiring staff or are hoping to move into a hiring role.

Price £30

Resolving problems and handling complaints

This short course is aimed at customer facing staff, who are responsible for resolving customer problems and handling complaints. Learn about the different types of problems a customer will come to you with and reasons why customers complain. Understand appropriate responses and how to turn a negative situation into a positive one. Know how consumer rights affects problem solving and complaint handling and feel confident in your ability to resolve issues in …

Price £30

Supporting remote teams

This short course, aimed at people who support remote teams, considers the benefits and challenges posed by staff working virtually or remotely. Learn about effective communication and the role technology can play in this, and the importance of understanding cultural differences …

Price £30

Time management

This short course offers guidance on how to make the most of your time at work, and outlines the personal benefits of good time management. Understand how to prioritise what is important and what is urgent. Learn about time management skills, and some of the theories behind them.

Price £30

Understanding leadership and management

This short course will explore leadership and management in a professional environment. Consider the difference between leadership and management, a variety of leadership styles, and core leadership theories. Learn about the importance of empowering a workforce and motivating staff.

Price £30

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